The location was great for exploring, close to key attractions and public transport. the breakfast options felt overpriced for what was provided, and the limited dining hours were disappointing. The comfortable mattress made for a good night’s sleep, but service during breakfast was slow and unresponsive, which affected the overall experience.

Couples seeking relaxation

Had a lovely champagne afternoon tea with my wife here to celebrate our wedding anniversary. The staff were all welcoming and attentive, double-checking our dietary needs and keeping our scones warm until we were ready — that's the kind of service that leaves a mark.

It wasn't inexpensive, but the experience felt justified.

Loved the deep soaking spa bath and the elegant decor. A complimentary birthday cake made our stay extra special!

The Bentley’s afternoon tea is a right treat, making even a rainy London day feel special. Loved my time in the hammam spa—such a fab way to unwind! Plus, the Turkish hot stone treatment had me floating on a cloud.

While the place exuded charm, the rooms could do with a touch-up. Sound insulation isn't great, and a better smoking area would be a nice touch. the bar closing early was a bit of a letdown.

The deep soaking spa bath was a highlight of my stay! So relaxing! Just wish the room had better sound insulation, as I could hear a lot from the hall. But overall, a charming place. 😊

This place suits me perfectly, providing everything I need like free wi-fi, a 24-hour reception, and a spa & wellness centre. During my first stay, the staff helped me with printing my boarding pass. I highly recommend it for your next getaway!

The spa treatment was fantastic, very relaxing and effective. The carpets in the room were stained and dirty.

Had a great time with friends! We visited Kensington Palace and the Royal Albert Hall, both amazing spots. The area was quiet and safe, perfect for exploring. The staff were super helpful. The spa was a nice treat too. a fun and relaxing getaway for our group.

Only downside was the breakfast, which felt overpriced for what was offered. I’d recommend finding a local café for a better deal.

Visiting Kensington Palace was a highlight for our family. The spacious room was perfect for our stay with my son’s family, making our time together enjoyable.

In my wife’s opinion, the service needs serious improvement for families.

We had a fantastic stay! The jet bathtub was a luxurious touch, and the comfortable bed made for a great night's sleep. I also loved the thoughtful bathroom amenities for women.

a warm welcome from amazing staff who truly care about your experience

Luxurious stay, attentive staff, comfortable.

the bentley is truly a charming hotel, close to gloucester tube station. the afternoon tea was a highlight with excellent service from naomi, who took great care of us. we also loved the luxurious hammam spa, a unique feature that made our stay even more relaxing.

the room was a bit outdated and could use some modernization.

Exceptional Comfort and Unforgettable Service

A wonderful stay with spacious rooms and exceptionally friendly staff. The in-house spa was a fantastic escape, and the peaceful location allowed for restful nights. Highly recommend trying the afternoon tea—just make sure to check for vegan options ahead of time to enhance your experience!

Nice decor and great food, but room cleanliness could be improved.

The deluxe king room features high ceilings and polished marble finishes, giving it an elegant yet cozy vibe. Tucked away in the heart of Kensington, you can explore charming cafes and restaurants within a short walk, making breakfast an adventure outside the hotel.

The lobby had a noticeable sewer smell that might be off-putting upon arrival. Our TV had no sound which we discovered late during our stay. the outdated amenities added to a sense of dullness. Showers lacked proper pressure, and the clocks were annoyingly bright at night. While the character of the hotel is strong, it's clear some areas are due for refurbishment, leading to a slightly lackluster impression overall.